WITH so much choice online when booking a holiday, it can be hard to which hotels are good.
Many holidaymakers may look at how many stars a hotel has – but experts have warned why you may not be able to trust them after all.
Getty – ContributorThe Marina Bay Sands hotel has different star ratings depending on the website[/caption]
This is because there is not a global rating system and instead are rated differently by tourist boards or independent companies.
For example, a hotel like Marina Bay Sands in Singapore ranges from three stars to five stars depending on the website.
In the UK, hotels are given stars by the Automobile Association (AA) along with Visit Britain, Visit Scotland and Visit Wales.
According to Which?, hotels must have an overnight inspection and pay a fee between £624 to £2,123 depending on it’s rating.
And ratings system Hotelstars has created a system to rank hotels across the globe, with 20 countries in Europe signing up and more than 20,000 hotels classified already.
Countries include Greece, Malta and the Netherlands, although popular Brit hotspots such as France, Spain and Portugal are yet to sign up.
But the difference in rankings can make it tricky to work out if a hotel is worth it elsewhere in the world.
Tim Hentschel, CEO of the travel technology website HotelPlanner told CNBC that star ratings make a big difference when people are booking holidays.
He said: “We actually find star ratings are quite valuable to our customers. When you go in to pick your [hotel] dates … typically the first filter set is the star rating.”
In the UK, here are the common criteria for determining the star rating of a hotel.
One star
More than five bedrooms with ensuite bathroomsOpen seven days a weekReception areaRestaurant serving breakfast seven days a week and dinner five times a weekOn-site bar
Two star
All of the above, and better hospitality and cleanliness
Three star
All of the aboveAccess without a key from 7am to 11pm, and after these hours with oneDinner six times a week with food offered on seventhLimited room service for drinks and snacksWiFi in public areasIn-room phones
Four star
All of the above24-hour room service including breakfast and dinnerRestaurant serving all meals seven days a weekWiFi in roomsBetter ensuite facilitiesExtras such as afternoon tea, luggage assistance
Five star
All of the aboveOpen all yearHigh level of customer service, with staff being multilingualRestaurants open all day, every dayBaths in at least 80 per cent of en-suitesExtras such as spas, suites, valet parking, concierges
However, when it comes to six or seven star hotels, commonly seen in Dubai, Mr Hentschel slammed them as “absurd”.
He explained that this would mean doing something never done before like a hotel “on the moon or underwater”.
He gave his top tips on how to see if a hotel was really five star.
One was staff understanding that guests must be catered to at every level, with the ‘answer being yes as long as its legal and morally correct.”
He also said the added extras such as butlers, valets, fancy restaurants and health facilities including spas, golf courses and tennis courts make something bumped up the star ratings.
Otherwise making the hotel extra special also demanded an “emotional connection” for guests with unique decor and facilities.
Experts at NetVoucherCodes also advised being cautious when trusting the star rating, explaining: “Found a ‘too good to be true’ deal on a five star hotel’? The likelihood is that it’s too good to be true.
“Hotel ratings aren’t standardised worldwide and many are just an indicator of the facilities rather than the quality.”
They also said that “package tour operators tend to be the most overly generous offering a star higher”.
And here is why you should never trust a hotel that has too many five star reviews either.
GettyBetter service and amenities will bump a hotel to a five star rating[/caption] Read More