VIRGIN Media has gone done for hundreds of customers.
The company is currently suffering an outage, according to Downdetector.
AlamyVirgin Media is currently suffering an outage[/caption]
The vast majority of issues relate to customers struggling with their landline internet.
Meanwhile, just under 10% are struggling with TV streaming services.
Over 20% are experiencing issues across all services.
The issues mostly appear to be coming out of London, Cardiff and Birmingham.
Angry customers have been taking to Twitter this afternoon following the outage.
One said: “My virgin media services seem to be down and also unable to check service status via your link. Any known problems???”
Another said: “Broadband down in ME1 area. Can’t do any sort of checks.”
It comes after the network went down for hundreds of customers at the end of April.
The company suffered an outage just weeks earlier too, with some customers without internet for more than 24 hours.
The Sun has approached Virgin Media for a comment.
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
But when it comes to TV outages, these types of services don’t come under that same scheme.
We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]