ASDA shoppers have been warned to compare the prices of items on labels and at the tills.
Shoppers who use the Scan and Go service at the budget supermarket have noticed they are being charged more than advertised.
Asda’s Scan & Go offers shoppers the chance to double check the price of thingsGetty
The scanner showed the price cost more than it was labelled as
Whiskas dry food was labeled as 20p less on the shelf
With Scan & Go, you use the app on your smartphone or a handset provided in store to scan the barcode of each item as you shop.
However customers have realised that many items have been marked up when using the system.
Taking to Facebook’s Extreme Couponing & Bargains page, one Asda shopper said: “A word of caution when shopping at The Asdas.
“I always check everything I scan rather than just chucking it in the trolley or basket and have stumbled across some blatant skulduggery by big A’s.
“Prices clearly marked up but charging higher, not even just a few pence.
“Didn’t have time to try it on other stuff but I’m sure there’s plenty more.”
They discovered that the price on the shelf is different to what they paid for some items.
For example, a packet of Whiskas cat food was marked at £5 on the shelf but on the Scan & Go app it came up at £5.69.
While a jar of Hartley’s jam was marked up as costing “from £1.20” but on the scanner was £1.40.
It could mean that shoppers using Scan & Go could be paying a few bob extra each time they shop.
In the comments, some shoppers appeared to already be aware of the issue.
One said: “Asda do this on a lot of items really need to look.”
While another wrote: “All supermarkets are doing it, especially Lidl and Aldi lately.”
An Asda spokesperson told The Sun: “The process of price changes mean that shelf edge labels should be changed at the same time as they are updated on Scan & Go.
“If an item scans at a different price as to that shown on the shelf edge label, the customer should alert a colleague who will be able to confirm the correct price to be paid.”
It’s always worth checking the prices of items from store to store and online as they can sometimes vary.
If you live near different supermarkets then it might also be worth checking the price difference of the same products at those stores.
Asda isn’t the only store that shoppers have noticed price differences.
Last week, a Tesco shopper warned customers to do a simple aisle check to make sure they aren’t losing cash.
They told anyone shopping at the supermarket giant to check product labels before buying.
They suggested people could save money by checking the price of an item per 100 grams to compare to other similar products, rather than comparing by full price.
What is Asda’s Scan & Go?
If you shop at Asda, you can pick up a handset in store and use Scan and Go.
This way, before you pop any item into your basket, you can double check its price by scanning the barcode with your handset.
Not only will this alert you of any hidden deal, but you’ll be able to keep track of your total as you continue browsing.
This is great for anyone who likes to keep a budget when they shop.
You’ll need to have the Scan and Go app installed, but that’s quick and easy to do.
You’ll just need to pop in a few fast details and it’s free to install.
There’s also a dedicated checkout area for those using handsets so it’s quick and easy to finish your shop.
You can find your nearest Asda using the store locator on its website.
What other supermarket scanning schemes are there?
Asda isn’t the only store to offer a scanning option for shoppers.
If you have a Clubcard, you can use Scan as you Shop at Tesco by picking up a handset at the door.
Similar to Asda’s Scan and Go, Sainsbury’s has a setup called SmartShop.
While B&M has a barcode scanner app which could help you save hundreds while you shop.
How else can I save on my supermarket shop?
There are many ways you can cut costs on your groceries.
Firstly, take advantage of supermarket schemes as the majority offer them and it’s an easy way to earn points and save cash.
We’ve got some great tips on how to make the most of the loyalty schemes you’re signed up to here.
Keep an eye out for offers too.
For example, Morrisons is currently offering shoppers the 5p off a litre of fuel when they spent £35 in store and online.
there are cheap food clubs run by local community groups or charities floating around.
They’re different to food banks because you don’t need to be referred by anyone to join one.
These clubs link up with local supermarkets, who donate food nearing their sell-by date.
They are usually run from public places, such as church halls.
There are also food waste apps to make use of.
The Too Good To Go app, for instance, matches you with local food outlets that have food left at the end of the day to sell for less.
You pay from £1 to £7 for a ‘magic’ bag or box from a local business that contains a surprise mix of products.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]