RING Doorbell owners are just realising that there’s a one stop shop to figure out what’s wrong with their device.
It’s the Device Health tile inside the Ring app.
Ring Ring owners will only see the information relevant to the device they own inside the Device Health tile[/caption]
The Device Health option gives Ring owners a section containing all of the operational information for their device.
“If something goes wrong, the information and tools on this page can help you solve it,” according to Ring.
To access the Device Health tile, simply follow these steps:
Open the Ring appTap the menu icon (three horizontal lines) in the top left cornerTap DevicesSelect the desired deviceTap Device Health
Here’s a breakdown of what each section entails:
Power
Power Source: This tells you what power source your device is running on.Battery Level: If your device is running on a battery, this percentage lists how much power is left in the battery.
Network
Signal Strength: This tells you how strong the WiFi signal going to your device is.Network Name: The name of the WiFi network your device is attached to.Change WiFi Network: This tool will allow you change the network that your device is attached to. You must be near your device and have your WiFi password handy if you wish to change it.
Device Details
Last Health Check: This is the last time the information on this screen has been updated.Mac Address: The network location of your device. Ring Community Support may ask you for this while troubleshooting. Firmware: This lists the version of your Ring device’s software.
Tools
Test Your WiFi: This leads to an online bandwidth test that will let you know the speeds of your WiFi network.Troubleshoot Notifications: This will take you to an article detailing how to solve the most common problems with your notifications.Ring System Status: In the unlikely event of an operational failure on Ring’s end, you’ll see notice of it here.Device Health Report: In the case of an issue with your device, this will open a help article that can assist you in resolving the issue on your own.Contact Support: In the event you have questions, you can get contact our 24/7 support centre directly from this control.
It should be noted that not all of the following information will appear in every Device Health page, this is because it depends on what device you have.
You will only see the information relevant to the Ring device you own.
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