A DRIVER is furious after a BP car wash left her motor with chipped paintwork and scratches all over the glass.
Tara Hanmer, 35, went to a local garage at Notley Cross, Essex, on February 14 to drive through the automatic car wash.
A driver is furious after BP car wash left her motor with chipped paintwork and scratches all over the glassDeadline News
Tara claims that when the car wash finished, she could see big scratches on her carDeadline News
However, the 35-year-old from Great Notley, Essex, said she was left seething after the machine damaged her vehicle.
She was refunded the price of the car wash by the petrol station’s manager.
But she has allegedly had severe difficulties communicating with BP over their liability for the damage.
And despite the manager of the petrol station taking pictures of the damage as well, Tara claims the care line did not seem interested in helping her.
She now faces the possibility of paying her insurance excess to deal with the damage, which she wants to try and avoid.
Tara said: “I went through the car wash, and as soon as it stopped, I could see these big scratches on the windows and the left side of my car was covered in a sticky film.
“The children said that there were also scratches on their window too, and I got out and looked and was horrified.
“I drove round to speak to the manager, and she said she was so sorry and that the car wash hadn’t damaged anyone’s car for nearly a year.
“I felt deflated as whilst my car isn’t new or special, it’s still the nicest car I’ve ever had, and now it’s got huge scratches on it.”
Tara was further unimpressed when she was informed the following day that there would be no further action taken.
Tara added: “The next day, I got an email saying that the site manager had investigated and that it hadn’t happened to anyone else so that they would be taking no further action.
“It made me feel very angry that they hadn’t even investigated my car or looked at the state it’s been left in.
“They have dodged all my questions I have asked them regarding the car wash, which is so frustrating.
“I’m going to have to try and get it booked somewhere when I’m off work, but we’re very busy at the moment and short-staffed, so I can’t just take time off to get someone to look at my car.”
BP has been approached for comment.
Tara said that the care line was not interested in helping herDeadline News
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