AN Amazon customer who paid for £1,200 Apple laptop was shocked to receive a product barely worth a tenner instead.
Alan Wood, 61, splashed out on a MacBook Pro for his daughter only to open the package and find two packets of dog food.
SWNSAlan Wood spent £1,200 on a MacBook Pro for his daughter but was shocked when it didn’t arrive[/caption]
Instead, he received two packs of Pedigree dog food
SWNSAlan asked for a refund but was initially denied[/caption]
The former IT manager put his order in for the laptop on November and forked out extra for next day delivery.
He couldn’t believe his eyes when he opened the package to discover two packets of Pedigree jelly food pouches.
Alan said: “You can imagine the look on my face when I opened dog food instead of a MacBook Pro that cost me over £1,000.”
He contacted the company for a refund but was only infuriated further when he was told he couldn’t have one.
The dad-of-two said: “At first I was confident the mix-up could be resolved, but after speaking to Amazon customer service, they said they couldn’t help me.
“That was unless I returned the laptop, which I never received, and even when I sent the dog food back to the warehouse, that made no difference.”
He says he spent more than 15 hours on the phone to customer service representatives and was transferred from one department over and over.
Alan explained: “Every conversation ended the same way, and they refused to listen to me.”
The company has since reviewed that decision and Alan will receive a refund for the full amount.
As an Amazon customer for 20 years, Alan says has never had a problem before.
But Alan says the anxiety caused over the prospect of being left out of pocket is enough to stop him using e-commerce juggernaut in the future.
Alan said: “This has been an extremely stressful situation, especially in my circumstance, and the way I’ve been treated has put me off ordering from them ever again.”
A spokesperson for Amazon said: “We’ve now been in touch with the customer directly, apologised and resolved the issue.
“A full refund has been processed.”
Online shopping is booming, with sales soaring 63 per cent last year, according to Barclaycard.
But a survey of more than 2,000 Brits by Ofcom last year found that nearly two-thirds (64%) had suffered problems with parcel deliveries.
But with more people receiving parcel deliveries than ever before since the Covid lockdowns, it’s important to know what your rights are.
Charlotte Jessop watched her daughter’s face fall as she opened her Christmas present and discovered it was broken.
The mum of two, 36, ordered a mirror last December from Amazon.
When it arrived at her Norwich home, the packaging looked undamaged, so she wrapped it and put it under the tree as a gift for four-year-old Alice.
But when Alice unwrapped it, she was shocked to discover the frame was broken and the glass was cracked.
Charlotte said: “I was frustrated at myself for not opening the box and checking it, but I didn’t have any reason to think the mirror wasn’t OK. It was disappointing.”
Charlotte complained to Amazon and sent pictures of the damage. A replacement arrived a couple of days later.