Sky TV customers urged to check for ‘mystery’ orange light so they don’t miss their favourite shows

SKY TV customers have been encouraged to make a simple remote check that if missed, can get in the way of watching their favourite shows.

It gets rid of that dreaded orange standby light when a Sky Q mini box won’t turn on for some ‘mysterious’ reason.

SkyOccasionally, Sky remotes don’t respond when they should[/caption]

In a help forum on Sky’s website, one customer wrote: “Sky mini box is not starting.

“It says wait for screen to go blank and press home but the light on box stays orange.”

It can be both a puzzling and frustrating experience when the tech you pay hard-earned cash for doesn’t work.

But it turns out the problem all lied in the Sky Bluetooth remote.

Occasionally, Sky remotes don’t respond when they should.

Sometimes all they need is a quick reset and re-pair – or a change of batteries.

To reset the remote, you should first try switching the Sky Q mini box on by pressing the standby button on the front right which glows orange/amber.

If this brings the mini on, grab the remote and long press buttons seven and nine together until the light on the box flashes four times.

Make sure that you are pointing your remote at the Q box and press buttons one and three together until the led flashes.

Then follow onscreen instructions to re- pair.

Is this doesn’t solve your issue, Sky is quick to replace faulty or damaged equipment.

On the company’s website, Sky customers can fill out a quick form for a free remote replacement.

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