TalkTalk goes down leaving hundreds of customers with no internet

TalkTalk has gone down leaving hundreds of customers without internet.

Hundreds of customers reported having issues this morning.

TalkTalk is apparently down for hundreds of customersPA:Press Association

TalkTalk has over 4million customers using internet services at home.

At the time of writing, 353 customers had reported have trouble on DownDetector.

The Sun has asked TalkTalk for a comment and we will update the piece once we know more.

TalkTalk customers were left without internet in March.

They reported problems sending and receiving emails as they start a new week.

Users reported issues at around 10:30 that morning but by 11:45 TalkTalk had confirmed it had all been resolved.

How do I check the status of TalkTalk broadband?

TalkTalk customers can look online or log into their account, where the provider will help run tests to see if the service in their area is down.

Customers can also contact TalkTalk directly on its helpline on 0345 172 0088 to check what has happened.

Its worth checking on social media to see if TalkTalk has communicated about widespread service loss or if other customers are having similar issues to you.

Can I get compensation for an outage?

You might be entitled to compensation if you have issues with your internet or mobile phone services.

Your first step should be to report the outage to your provider.

Compensation should be allocated without you having to apply under the Automatic Compensation Scheme.

Broadband and phone providers are signed up to this, and under it their customers can get money back when things goes wrong.

How much you get will vary depending on the situation, but internet firms usually pay out £8 for each full day that broadband or phone services are not repaired after two full days of no service.

Do you have a money problem that needs sorting? Get in touch by emailing [email protected]

  Read More 

Advertisements