A MUM has shared a devastating photo of her daughter’s burns after she used a Temu product.
Chloe Norris, 11, needed skin grafts after her entire hands started burning and blistering after attempting to glue on fake nails.
Chloe Norris suffered horrific burns from the productKennedy Newsand Media
Kennedy Newsand MediaThe schoolgirl had to have six-centimetre long blisters medically popped[/caption]
Jamie Norris via FacebookThe 11-year-old needed a skin graft[/caption]
The glue that Chloe ordered from TemuJamie Norris via Facebook
The schoolgirl was sat with her now-traumatised mother when she decided to stick on the falsies with an adhesive called BVB Bond, which she had ordered from the discount site.
Moments later, Chloe was “screaming out in pain” as the glue “burnt through every layer of skin” in front of her eyes.
Mum Stacey, 38, rushed to put her daughter’s hands under cold water after it had become apparent some of the glue had leaked out onto her skin.
After 20 minutes, the terrified mum-of-two tried applying antiseptic cream to help soothe Chloe’s pain.
The next morning, she had horrendous blisters that were six centimetres in length and needed hospital treatment.
Stacey rushed the youngster to Sheppey Community Hospital, Kent, where they were medically popped – leaving a “yellow gel” oozing from the poor girl’s red raw skin.
Doctors explained that Chloe suffered third degree burns from the substance and was now left with nerve damage following the horror in December.
After seeking further medical attention and advice, Chloe underwent a skin graft at the start of this year.
Stacey, from the Isle of Sheppey, in Kent, said: “Chloe only managed to put one nail on her finger before the nail glue must have fallen and gone onto her skin.
“She started screaming and said ‘it’s burning, it’s burning’.
“Where the burns were on both hands it had turned white and at first we thought this is where the nail glue had dried.
“At this point I don’t think any of us realised the extent of the damage.
“At the minor injuries department they popped her blisters and underneath them was a yellowy-gel.
“[At the hospital, the doctors said] the nail glue had actually burnt through every layer of skin and they said it was the worst kind of burn it could be.
“The burn went right down to her nerve and when they touched the white bit of her hand Chloe couldn’t feel anything so it had actually damaged her nerves in her hand.”
Stacey and her husband Jamie took Chloe back on Sunday for a check-up.
They were told her hands are healing nicely but that she could be left with permanent scarring.
Stacey has vowed never to buy from Temu again.
She added: “Chloe has been told she may be left with a permanent scar on both hands and on her thigh where they took the skin for skin graft.
“I feel angry, upset and really annoyed that this product has done this to her.
“Since the accident, I have had to shower and wash her and had to take time off work to look after her.”
The online store was only founded a year ago and has grown increasingly popular.
They specialise in shipping cheap products all over the world from multiple consumers in China.
Temu has since said they are “deeply saddened” by what happened to Chloe and have offered £1,500 in credit as a goodwill gesture.
Stacey added: “We have sent multiple emails back and forth to Temu and their replies are very robotic and they seem to be too lazy to email back properly.
“It just feels like a very generic, robotic email asking the same questions to do with medical costs, which we don’t pay for in the UK.
“Temu has said that they are very sorry for the inconvenience and have given us some credit on our Temu account.
“They initially offered us £100 and then this went up to £150.
“They have come back with an email saying the product shouldn’t be used on children and should be kept out of the way of pets and trying to put the blame on us.
“My husband requested a cost record from Temu as they said the product had been tested and passed regulations but they have avoided this [and not sent it].
“On Thursday, Temu did come back with a new offer and they have offered us £1,500 in credits in compensation but this is not about the money, you cannot put a price on my daughter’s injuries.
“It’s not about the money, it’s about stopping the sales of this product.
“I’m not happy with Temu’s response. If it was my company, I would be telling the customer that I would be looking into the incident and removing the product off the website.
“This was my first ever purchase from Temu and I will never purchase anything from their website ever again.”
GRUESOME GLUE
A Temu spokesperson said they launched an investigation as soon as they were made aware.
They said: “Firstly, we wish to express our sincerest sympathies to Chloe and her family.
“The safety and welfare of our customers are of paramount importance to us, and we are deeply saddened by the injury she has suffered.
“On December 15, 2023, we were informed of the unfortunate accident by the family where Chloe suffered burns after coming into contact with a glue product purchased from our platform.
“We immediately launched an investigation into the matter.
“The product in question was a cyanoacrylate-based nail glue, a substance known for its strong bonding properties.
“It is a popular item sold by many retailers and e-commerce platforms, primarily used for adhering artificial nails, attaching nail tips, nail repair, and nail art.
“While cyanoacrylate, or commonly known as super glue, is generally harmless when it comes into contact with the skin, there have been reported cases of burns resulting from its reaction with certain materials, such as cotton and wool.
“It is essential to emphasise that we take product safety very seriously. The product carried specific warnings to keep it out of the reach of children, and the merchant provided the necessary certification for the product.
“However, we understand that accidents can happen, especially in situations where the glue was inadvertently spilled and then touched.
“Our focus has always been on supporting Chloe and her family during this difficult time. We have extended an offer of 1,500 credits as a goodwill gesture.
“This decision is not intended to shift responsibility but reflects our acknowledgement of the unfortunate situation and our commitment to our customers’ well-being.
“We hope this clarifies the sequence of events and the actions taken by Temu.
“Our thoughts remain with Chloe and her family, and we are committed to resolving this matter in a manner that is fair and respectful to all parties involved.”
Jamie Norris via FacebookThe glue ‘burnt through hall layers of her skin’[/caption]
Kennedy Newsand MediaChloe’s parents Stacey and Jamie want to spread awareness[/caption]
Temu has offered the family £1,500 in creditJamie Norris via Facebook